Pay Per Incident
If you're a rugged case customer (for Microsoft Surface or iPad Pro), please.MobileDemand provides a limited warranty that its products will be free from defects in material and/or workmanship which occur during normal use and perform substantially in accordance with MobileDemand specifications for the specified warranty period. MobileDemand computers (tablets and handhelds) are guaranteed against defects in materials and workmanship for the period of thirty-six (36) months except for the following xTablets, which have a twelve (12) month warranty:, T1540,. Batteries are covered for a period of six (6) months. Cables, chargers, mounts and other accessory items are specifically warranted for a period of ninety (90) days from product purchase. Extended warranty programs will extend the warranty period of the computers, but not batteries and other accessories.MobileDemand will repair the equipment during the warranty period with new or rebuilt parts, free of charge in the United States. All foreign orders will be subject up to a $75.00 USD charge. MobileDemand reserves the right in its sole judgment to determine if the failure or defect is a warrantable failure or defect.
A purchase receipt or other proof of date of original purchase may be required before warranty performance is rendered. Products and/or services MobileDemand acquires from or through a manufacturer, distributor, or other third-party provider and resells and/or provides to customer will carry the original manufacturer's pass-through warranty of parts only, if any. AuthorizationAll products covered by this warranty will be serviced at MobileDemand’s designated service center.In order to obtain service under this limited warranty, customer must notify MobileDemand of the claimed defect before the expiration of the limited warranty period and obtain from MobileDemand a return authorization number for return of the product to the designated MobileDemand service center. To request service on your MobileDemand device, please submit anTo contact the MobileDemand technical support, call 319.363.4121 or e-mail at.Unless otherwise instructed by MobileDemand, all products returned under warranty are to be shipped to the following address. The MobileDemand supplied RMA form must be included in the shipping container.MobileDemand Service CenterRMA# xxxxxxxx-xxx1501 Boyson Square Drive Suite 101 Hiawatha, IA 52233The RMA number must be legibly written on the outside of the shipping container. Returns without an RMA number may be rejected. Product must be re-packaged in its original factory shipping packaging when returned for warranty service.
If the original packaging is not available, customer must purchase packaging material from MobileDemand.Warranty is considered void if products are not returned in original or MobileDemand authorized packaging. Contact MobileDemand with any questions.Do not use foam peanuts in packaging.
This material is not anti-static and may damage the electronic components, thereby voiding the warranty.Product shall be returned to MobileDemand in clean condition. If product returned is extensively dirty, MobileDemand may choose, in its sole determination, to refuse the product for repair and send product back to customer, or clean the product and charge the customer a $25 cleaning fee, regardless of applicable warranty state.MobileDemand assumes no liability for damage or loss in transit. ShippingCustomer shall be responsible for packaging and shipping the product to the designated MobileDemand service center, with shipping charges prepaid by the customer. MobileDemand shall pay for the return of the product, via ground (2-5 days) to the customer’s location.
Expedited shipping is also available at the customer’s expense. The customer shall be responsible for paying all shipping charges, duties, taxes, and any other charges for products returned to any other locations.Warranty is subject to the limitations and exclusions set forth in the paragraphs that follow.
Damage and other repairsProduct returned for warranty service where the problem cannot be duplicated and no detected hardware failure is subject to a service charge plus shipping costs. Service performed outside the scope of this warranty will be charged at current time and material rates plus shipping costs. DisclaimerWARRANTY SET FORTH ABOVE IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS.
ExclusionsWarranty coverage shall not apply to any claimed defect, failure, or damage which MobileDemand determines was caused by: abuse, neglect, improper use of product; failure to provide product maintenance, including but not limited to cleaning of the display in accordance with product reference guide; installation or service of product by other than MobileDemand representatives; use of product with any other instrument, equipment or apparatus; modification or alteration of product or units with Warranty Void labels that have been tampered with. External cables and replacement of upper window/cartridge due to scratching, stains, or other degradation will not be covered under the warranty. External power supplies returned for service must be accompanied by the original product for performance of service.Returned products that MobileDemand has determined are not covered by warranty will be charged MobileDemand's standard repair rates in effect for repair of product. Replacement of display due to scratching, stains, or other degradation will not be covered under warranty. If a product is determined to be unrepairable, the customer will be notified and the product can be returned to customer at their request.